The Role of Communication and Engagement in Airport Noise Management.

Abstract

Research suggests that non-acoustic factors can have a considerable effect on community attitudes and opinions towards aviation noise and that these can be influenced through processes of communication and engagement. This paper reviews literature from various fields to identify the key elements of effective practice, using them as a lens through which to assess case study noise management actions conducted at European airports. This analysis found that communication and engagement holds significant potential for noise management, but that this remains largely unfulfilled due to such methods being used as an ancillary management activity, rather than as a powerful tool to aid in the design and delivery of noise management actions. A series of recommendations and research priorities are proposed that could shape the future of noise management, including potential changes to European policy that more explicitly advocate for communication and engagement as a noise management tool in its own right.